SHIPPING & RETURNS
Shipping Policy
We only ship throughout the continental US. However, under special circumstances, we will accommodate international shipping at an additional cost to the client.
Should there be any extreme delays in shipment or product fulfillment, we will notify you via email.
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Standard Shipping Rates for the United States
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Continental United States UPS Standard Ground - 3-5 business days $7.00+
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Continental United States 2nd Day Air - 2 business days $25.00+
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Continental United States Next Day Air* - 1 business day $45.00+
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Continental United States Next Day Air* - Saturday Delivery $65.00+
Return & Exchange Policy
Sample Orders
Sorry, but all sales of samples are final and we are unable to accept sample returns.
Product Orders
Most products can be returned for a refund up to 30 days after the item has been shipped. Shipping costs must be paid by the customer. In order to receive a full refund, the item must be unused, unopened and in its original and undamaged packaging (including unopened cellophane wrap where applicable).
Please email info@museexperiences.com to get return authorization and approval. If an item is returned used or the packaging is damaged, we will not accept return.
Once you receive authorization and approval for return, please send returned items to the address below. Your money will be refunded within 14 business days after we receive the package.
Address:
MUSE
66 Edgecombe Ave
NY, NY 10030