Question 1

What is your guarantee policy?

Accepted Answer

We guarantee your order will arrive safely and in its original packaging. If your product arrives damaged, contact us immediately to arrange a replacement. Please report any defects within 14 days of receiving your order.

Question 2

Legal Disclaimer

Accepted Answer

MUSE does not represent or warrant that the content accessible in this site is accurate, complete or current. Pricing and availability information is subject to change without notice. We reserve the right to refuse shipment of product to anyone for any reason.

Question 3

Privacy

Accepted Answer

MUSE guarantees our customer’s privacy will always be respected. All Customer information gathered will be maintained in strict confidence and only used for company business. We will never sell or release any personal information (email, credit card numbers etc.) obtained during business transactions. If you have any further questions regarding your privacy, please feel free to contact us.

Question 4

Custom Sample Packs

Accepted Answer

Custom sample packs are shipped via USPS. All sales of samples are final and we are unable to accept sample returns.

Question 5

Do you offer shipping?

Accepted Answer

We ship throughout the continental US. For special circumstances, we can arrange international shipping at an additional cost. If there are any significant delays, we'll notify you via email.

Question 6

How will I know my order is confirmed?

Accepted Answer

After placing your order, you'll receive an email receipt. Once we ship your order, we'll send another email with your tracking number.

Question 7

Order Cancelation

Accepted Answer

If you wish to cancel your order, please send an email with your order number to info@museexperiences.com Please note, orders are routinely processed within 3 to 5 business days, and must be must be cancelled before shipment takes place. You may incur shipping costs if you cancel after the order is shipped.

Question 8

Returns

Accepted Answer

Sample Orders

Sorry, but all sales of samples are final and we are unable to accept sample returns.

Product Orders

Most products can be returned for a refund up to 30 days after the item has been shipped. Shipping costs must be paid by the customer. In order to receive a full refund, the item must be unused, unopened and in its original and undamaged packaging (including unopened cellophane wrap where applicable).

Please email info@museexperiences.com to get return authorization and approval. If an item is returned used or the packaging is damaged, we will not accept return.

Once you receive authorization and approval for return, please send returned items to the address below. Your money will be refunded within 14 business days after we receive the package.

Address: 
MUSE
66 Edgecombe Ave
NY, NY 10030

Question 9

Sales Tax

Accepted Answer

MUSE is a NYS/NYC based company and as stipulated by law; sales tax is collectible on all orders shipped within the state. Orders shipped to any destination outside of NYS do not incur sales tax.

Question 10

What payment methods do you accept?

Accepted Answer

We accept American Express, VISA, MasterCard, Discover, and PayPal. Just proceed to checkout and choose your preferred payment method.

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