Sample Orders: Sales of samples are final. No returns.

 

Product Orders:

Most products can be returned for a refund up to 14 days after the item has been shipped. Shipping costs must be paid by the customer. In order to receive a full refund, the item must be unused, unopened and in its original and undamaged packaging, including unopened cellophane wrap.

 

Payment Options:

We accept American Express, VISA , MasterCard, Discover, and also accept debit cards with a VISA or MasterCard logo. We accept payments via Paypal.com.

 

Refunds:  All credits will be credited or debited within 72 hours but no later than 30 days from original date.

 

Order Fulfillment:

Credit card will be charged at time of shipment. If you select PayPal as your payment option, please note that the funds are transferred instantly at the time of your order.

 

US ORDERS:

Monday through Friday, excluding holidays. Typically domestic orders are shipped within 24-48 hours of receipt.

Cancellation of order: You may cancel your order at any time before we ship (normally within 24-48 hours)

 

OUR COMMITMENT:

We are committed to ensuring that your order arrives safely and with all new and original packaging. If your product arrives broken or damaged, please contact us within 24-48hrs via email/phone. Please notify us of any defect within 14 days of receiving your order, as anything outside this window will not be replaceable.  

 

Disclaimer:

Modern Urban Sensory Experience™ reserves the right to change pricing without notice. We also reserve the right to refuse shipment of product to anyone for any reason.

 

Security:

Our online payment service providers encrypt your card or bank account details in a secure space.

 

Legal:

You may not, under any circumstances, without our permission, use any images, logos, icons, graphic, or clips. You may not copy, sell, reproduce, alter, share, or exploit and content found on website, without written permission.  Refrain from using our name, content, or logos or trademarks for any reason without our written permission or consent.